Citi Employee Reviews

Salary - | Culture - | Management - | Coworkers - C

Pros: Massive organization, very stable work life balance
Cons: Lots of layoffs, constant leadership change

Salary - | Culture - | Management - | Coworkers - C

Pros: The pay and benefits are decent and I like the people on my team. Also unlike some of the other big banks, hybrid is the norm with 3 days in the office a week (of your choice depending on the team).
Cons: The bank seems to be in a constant state of reorganization involving layoffs in addition, waiting to see how effective the reorg is.

Salary - C | Culture - C | Management - C | Coworkers - C

Pros: Pays more than most banks
Cons: Only receives bonuses once a year. Most other banks pay out quarterly

Salary - B | Culture - F | Management - F | Coworkers - D

Pros: The pay is decent if you work in certain regions. Coworkers (non-management) are great. Benefits are ok.
Cons: Micromanage employees with unrealistic metrics. Constantly firing people for not meeting them. HR is 120% for managers even if there is a questionable employee law violation. You cannot grow or be promoted if you aren’t in the right favorite club. Management philosophy is people last, profit first and forgets about work life balance.

Need to lower metrics, and expectations if you want to keep good employees and most importantly keep your clients happy.

Salary - | Culture - | Management - | Coworkers - C

Pros: You can learn your own way by taking your own notes. Create processes and training sheets to show you can teach others.
Cons: Everyone reviews or has a different way of going about things. Processes change consistently and there is no organized training anywhere along the way. Especially when you first start, find someone knowledgeable and good at explaining.

Salary - A | Culture - A | Management - A | Coworkers - A

Pros: Promotion opportunities are there but you have to have been in your current role for at least 1 year, Great management communication. I have been huge fans of all of my managers. Not much micromanagement, assuming you get done what needs to be done. Overtime is always available on my team, which is the ONLY reason the pay is competitive; without overtime, the turnover would be far higher than it already is. If we were limited to only our base pay and ~3% yearly raises, the average analyst could not keep up with inflation and COLA increases & would consistently look to move to firms with higher salaries. The overtime availability is the main anchor keeping the tip of the spear analysts in place. Work life balance is excellent, especially at Tampa due to having more employees than we can fit at the site. Tampa is only 2x/wk in office requirements whereas firmwide in NAM is 3x/wk. Jane Fraser is a cutting edge CEO and seems to realize that among the Big 5 Investment Banks, the firm with the most flexible work requirements will attract and keep the best talent. The flexible work requirements are another offset to Citi offering a lower base pay than competing firms; a vast majority of millennials would take a drastic pay cut at a firm with hybrid requirements over a firm offering a higher salary but a full RTO mandate
Cons: Onboarding process takes a long time from when you get first interview to starting your first day. Have to be in your current role for at least 1 year to be eligible for promotion which has lead to very qualified team members not be able to get openings they deserved & were more experienced/qualified than outside hires who filled the positions. Base pay is lower than competing investment banks but at least on my team this is offset by overtime availability. Oftentimes it is challenging to find the right team that will have the right access to complete certain tasks; workaround processes are common. Some systems and standard operating procedures are antiquated and very manual, opening up higher possibliities for errors. Citi had/has to layoff 20k team members by 2026, that has to be a con although a solid portion of that figure is not filling open positions from natural attrition

Streamline system or directory is needed that lets an employee know who to talk to / who is an SME POC for certain systems/tasks/processes. Oftentimes we are chasing the tail going around in circles trying to find someone in the firm that can help my team complete something that my team should ideally already have access/capabilities to do

Salary - C | Culture - F | Management - D | Coworkers - F

Pros: For external hires with experience they will give you a high salary to lure you in, and good benefits
Cons: toxic workplace, unhappy and cut throat employees who are disgruntled with the changes, current employees are not supportive of the org's transformation, changing leadership, risk and controls are overwhelming, horrible reputation including lawsuits, and consent orders

Don't lure external hires into a house on fire, train current employees to align to the vision and direction of the company, and if they do not let them go

Salary - B | Culture - B | Management - A | Coworkers - A

Pros: Training was long and thorough. It helped a lot when working in a call center for the first time. They had oppurtunities to move up within a year. The cafeteria there was nice, but pricey. I liked how they had a gym for employees, and an ATM onsite. The work was constant at times but not difficult once you got used to it (a few months). The SMEs were helpful and a great resource for problems you needed help with. Management reviews were a great way to review calls, and get feedback.
Cons: The location is really far, so the traffic and mileage were dreadful especially with daily commutes. The pay was decent for single individuals for entry level positions, can't speak on salary positions. I did not like having to work onsite, it might have changed since Covid though.

Keep up the awesome work! My managers were great. No complaints.

Salary - B | Culture - C | Management - B | Coworkers - B

Pros: Benefits, stability and many opportunities to advance.
Cons: Large bureaucracy with many matrixed bosses that need to make decisions for things to happen. A centralized PM office dictates many policies that feel disconnected from ground level work and are burdensome to the PMs.

Salary - D | Culture - D | Management - B | Coworkers - D

Pros: Being employed at a large company provided a new perspective to several different teams adjacent to my own and was able to help my early career having been employed at a reputable firm.
Cons: Professional Isolation. I joined Citi during the pandemic and was often left days without contact. The team I worked on was a large, but often nonsocial. There was little collaboration and even less empathy working during my time at Citi.