Optum Employee Reviews

Salary - D | Culture - C | Management - C | Coworkers - C

Pros: Flexibility with your schedule. You can block 1 hr a day for case management/ documentation. Minimum requirement of pts a week 26. You provide short term CBT therapy (structured).
Cons: You need to be flexible because things are constantly changing or you have problems with technology that impact pt care. Big change is we are now offering a modified DBT tx to pts (min 9 weeks and max 18 weeks)and being trained In DBT. Pay is not the best and insurance is also the best either.

Please be mindful of the multiple deadlines around the same time and expectations of completing trainings within 2 weeks can be difficult to complete. Recent DBT training was confusing on the steps to take and lack of clarity was offered on what to do.

Salary - C | Culture - D | Management - | Coworkers - C

Pros: Remote work, established company, ESPP
Cons: Massive company when parent UHG is also taken into account. My experience is the company mission & intended culture is not reflected in the decisions made with my company, who was acquired and disassembled in a way that was not strategic or well informed. Quickly went from a dream job to terrible experience after fully absorbed.

Salary - D | Culture - F | Management - A | Coworkers - F

Pros: No overtime, you always get your scheduled hours, there's always more work to pick up if needed.
Cons: Bad management, they don't foster your growth or care to see you grow and learn. They hire friends and it gets very biased in the work environment. They don't take your complaints seriously, constantly comparing you to everyone creating division and hostility in the workplace. Work schedule is inconsistent as well as start times.

Show appreciation for your employees, do not compare teams or groups, take feedback and complaints you hear with an unbiased view, encourage your employees to seek advancement and growth, foster a relationship with your employees. Throughout my time, I've had all but one 1:1 meeting canceled, never met my new supervisor when there was a change in management - they never took the time to come meet me and introduce themself to me. Prioritize your employees.

Salary - C | Culture - C | Management - B | Coworkers - C

Pros: While I worked at Optum I greatly enjoyed the people and projects that I was a part of. It was easy to feel like I was having an impact on improving the lives of the patients we served. I had a great work/life balance and it really felt like my immediate management cared about my personal wellbeing.
Cons: The biggest downside for me was how the company went about laying off myself and the entire team that I worked with. I left for vacation feeling good about my position in the company and how increased demand for our work might result in the team expanding in the near future. So I was shocked to get a call in the middle of my trip letting me know that my position was being eliminated and I would be getting laid off in 2 weeks. Needless to say that put a damper on the rest of my time off. The company's severance package did not do anything to make me feel better after the six years I had spent there either. Only 4 weeks of severance was definitely not enough to cover the amount of time it takes to apply for, interview with, accept, and then be screened for a new job. I had to dip pretty heavily into what little savings I had to continue to pay my bills after the severance ran out.

If layoffs are inevitable and the company knows it isn't going to provide commensurate severance packages then a little bit more advanced warning would have definitely been nice. It would have given me more time to start my job search before I stopped having an income to rely on.

Salary - A | Culture - B | Management - A | Coworkers - C

Pros: They really try to have good culture and some organizations or places within organizations actually do. You will have wonderful opportunities to acquire new skills and to learn and grow significantly.
Cons: It doesn't matter what your title is or how long you have been there, nor does it matter if your annual evaluations scores are great. They have a layoff culture and when your time is up your time is up.

Allow your employees the opportunity to self-identify as someone who would be willing to be considered for other internal roles instead of laying them off and making them reapply for internal roles like they are outsiders. It's fine that roles end, and strategies end, and those things need to go away but make an effort to give people the opportunity to support you elsewhere.

Salary - D | Culture - F | Management - D | Coworkers - F

Pros: I gained additional experience in the use of CBT and some mindfulness based grounding techniques.
Cons: Top down environment where concerns were minimized. Heavy caseload expectation with no time carved out for breaks. Cheap laptops issued for remote work that required me to purchase my own expensive mouse (out of pocket) to make it more functional. No reimbursements for out of pocket expenses necessary to do the job (that weren't provided by the company). The structure of the therapy was too manualized and cookie cutter. Poor management. Sick time is not separated from PTO time.

In order for therapists to do good work we need to be able to replenish. This means providing lunch breaks, work life balance, and a manageable caseload. I was really disappointed in my experience at AbleTo which seemed to be struggling with finding the right balance between how to profit w/out it coming at the expense of burning out therapists. Employee concerns need to be taken seriously and not brushed off.

Salary - C | Culture - F | Management - F | Coworkers - D

Pros: #NAME?
Cons: -Devalues the autonomy of an NP -Does not value provider-patient relationship -Poor communication -As an NP your work is not valued and all metrics are not credited to your care. -When you want to level up, precept, take leadership, not available for NP's. Never get responses. -Their leaders are great talkers, all talk, 0 action. -As a team- NP is not valued. -Leadership skills are lacking.

You need to actually know what goes on in your clinics- your leaders talk the most (gossip)- keep listening to them, they love to talk all day and not work.

Salary - D | Culture - B | Management - B | Coworkers - C

Pros: Good culture and great people for the most part
Cons: This company cares a lot about Stakeholders to the point where they will prevent their talent from being promoted (and will lose them in the process) and they have mass layoffs to generate more profits.

Take care of customers and take care of your employees. Stop having mass layoffs just to please stakeholders.

Salary - B | Culture - D | Management - B | Coworkers - C

Pros: The company offers a competitive pay package and an above-average PTO package. If you get in the right area, you can do some really meaningful work.
Cons: The organization is extensive and your experience will vary depending on the actual division/team you are a part of. Sadly, many people in the United States have had bad experiences with the organization in the past. At times, this leads you to be labeled negatively even before you begin working with new people/groups outside of the organization.

Salary - F | Culture - D | Management - B | Coworkers - D

Pros: Good to start your first job with. Great co workers. Depending on your manager, mine are very understanding and helpful, rare for Optum.
Cons: No Part time as an MA. Terrible pay compared to other companies that rival Optum. Terrible Health plan! Tuition reimbursement is good but school is not on their fore front of options since you have to work so much.

Give your loyal workers better pay. Give them better health insurance. Allow your workers to continue their education with flexibility as it would benefit the company immensely