Optum Employee Reviews

Salary - A | Culture - D | Management - F | Coworkers - D

Pros: Great Benefits. Good People. ESPP is great. Human resources is great.
Cons: Giant slow moving corporation. General sense of being "strung along" with false promises of additional resources. Organization continually stacked more work without adding resources. No upward mobility

Be direct with your employees.

Salary - A | Culture - F | Management - A | Coworkers - F

Pros: Easy to onboard and pay is good
Cons: This company has a years worth of massive layoffs and continues to forshadow more. Far exceeding work requirements still lands you unemployed.

Upper management needs to re-evaluate their market structure and manage congrats more appropriately

Salary - B | Culture - A | Management - A | Coworkers - B

Pros: A lot of autonomy, flexibility
Cons: Frequent changes of policy and requirements

Salary - C | Culture - C | Management - B | Coworkers - C

Pros: When my IT team transitioned to Optum, nothing changed except our health insurance. We were also granted the same number of years of experience from the company we had been working in.
Cons: Layoffs, major changes in our leadership away from the people we had been working with for years. Lots of meetings about changes but absolutely no information given about said changes. Also, they say they like to help with career advancement but I have not seen anything remotely close to any of that.

Please don’t schedule meetings talking about changes if you don’t have the information to share. Let us know changes are coming and then schedule the meetings when all the information is readily available.

Salary - B | Culture - A | Management - A | Coworkers - B

Pros: Upward mobility and opportunity Great benefits People-first culture Company is investing in tech and AI
Cons: Administration and red tape due to large company Frequently changing management

Salary - C | Culture - B | Management - A | Coworkers - B

Pros: Work life balance, management, coworkers
Cons: Pay-raises are small, some phone call interactions w patients

Salary - D | Culture - D | Management - A | Coworkers - C

Pros: Work- Life Balance, PTO, Supportive of giving back to the community.
Cons: Most of the leadership is clueless to what it actually takes to accomplish a task and do not value solutions. The communication and collaboration is poor. Sloppy meetings, no agenda, minimal written or clear direction of expectations. The health insurance is the worse I have ever had, and it is a health insurance company.

Do not send teams messages to provide information. Send clear emails. Come prepared to meetings with an actual agenda or something to discuss/ direct to be respectful of everyone's time. Shadow your employees every now and then so you know what it takes to actually complete a task, workflow, or process. Share tools as they become available.

Salary - A | Culture - A | Management - A | Coworkers - A

Pros: Benefits and management are top notch. Work-life balance is wonderful.
Cons: None that I can think of.

Salary - F | Culture - F | Management - F | Coworkers - F

Pros: The doctor I worked with was patient and a good teacher.
Cons: Zero work/life balance. I spent more than 10 hours a day to be screamed at on the phone- and the MA I worked with would not take vitals or make phone calls. I also had a supervisor threaten me I would lose my job for going to a cardiologist in an emergency. There was no one to fill out fill out my leave paperwork when I had surgery and my supervisor refused to do it. ZERO integrity with patient care, professionalism, humanity. Multiple ethical issues reported and was bullied relentlessly. Do not work here if you like to understand why you are doing things, you will be reprimanded. I was harassed by staff more times than I can count. One time a coworker followed me to a parking lot and screamed at me about my driving.

Stop picking favorites and enforce rules, promote education and critical thinking and don't allow staff to call others foul names, enforce the "No Retaliation" policy. Also, understand what you are doing!

Salary - D | Culture - D | Management - D | Coworkers - D

Pros: 1. Work from home - This is an option for majority of roles, however, the work-life balance will depend on your direct team/leader. 2. Overall flexibility to flex your hours - Again, majority of the time, teams don't seem to mind if you need to flex your hours since we all work different time zones.
Cons: Coming from an acquired company and then moving into Optum, there are significantly more cons than pros. Quarterly layoffs over the last 1.5 years -- As a PM, I was privy to the census and know the amount of layoffs each quarter. It negatively impacted work and leaders reduced key stakeholders WITHOUT a plan in place. With continued and confirmed layoffs for rest of 2024 and into 2025, unsure how stable the work environment will be. Other cons: 1. Low motivation and morale on teams. 2. Lack of transparency with changes. 3. Low pay and no room to negotiate if you make lateral salary grade moves. 4. Benefits aren't great

Stop with the massive layoffs.